Privacy Policy

1. What personal information we collect

We collect personal information that you voluntarily provide when you submit an enquiry through our contact form. This may include:

• Your full name • School or organisation name • Email address • Phone number • The program you are enquiring about • Any additional information you include in your message

We do not collect sensitive information (such as health information) unless you choose to include it in your message, and we do not collect information from children directly.

2. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry via our website contact form • Contact us by email or phone • Communicate with us in relation to our services

We may also collect non-personal technical information automatically when you visit our website, such as your browser type, device type, and pages visited, for the purpose of improving our website.

3. Why we collect your information

We collect and use your personal information to:

• Respond to your enquiry about our therapy dog programs • Arrange and coordinate school or institution visits • Communicate with you about our services • Improve our website and service delivery

We will not use your personal information for any purpose other than those described above without your consent, unless required or authorised by law.

4. How we store and protect your information

Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Enquiry data submitted through our contact form is handled via a secure third-party messaging platform. We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. If you have concerns about transmitting information online, please contact us directly by phone.

5. Disclosure of your information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business (such as our messaging platform provider), provided those parties agree to keep your information confidential and comply with applicable privacy laws.

We may also disclose your information where required or authorised by Australian law.

6. Overseas disclosure

Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

7. Your rights — access and correction

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you • Request correction of any inaccurate or out-of-date information • Request that we delete your information (subject to any legal obligations to retain it)

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in the first instance so we can attempt to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of last update noted at the top.